How to troubleshooting Motion Factory File Manager

First step :

Please deactivate any security system available on your system and then check again if the Motion Factory File Manager works fine or not.

Second step :

Make sure you haven’t set any characters except numbers and letters for the windows username or mac username. (It isn’t related to the Motion Factory File Manager username)

If you’ve set the special characters for the username, you can change it or create another username and install Motion Factory File Manager again.

Third step :

Be sure that you are using AE or PR 2019 and above.

Now in rare situation you need to copy a file manually so please follow the steps depends on the OS you are using :

MAC devices:

1- Download the attached file “MotionFactory.plugin.zip”.

2- Extract it.

3- Copy the folder into /Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

WINDOWS devices:

1- Download the attached file “MotionFactory100.aex”.

2-  Copy the file into C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore\

After that please restart AE and PR to see if the issue happens again or not.

Fourth step :

Now if none of the above options works please download our iPC files from the following link

Extract the downloaded file and now

if you are using Windows Os just double click on the ipc.exe file and wait for “server running: 127.0.0.1:45033” to appear, after that close AE or PR and Motion Factory File Manager and run them again to see if there is any improvement.

if you are using macOS move the ipc file ( the one without the extension ) to your desktop and then open your system terminal and enter the following command

Sudo ~/Desktop/ipc

now your system ask for your account password, enter it, and hit enter to run the ipc file, now restart AE or PR and check Motion Factory File Manager again