Question 1

Why won’t my video play even though the file seems fine?

Accepted Answer

This is often due to missing codecs, unsupported file formats, or corrupted data. Try using a universal player like VLC or convert the video to a widely supported format like MP4 with H.264 encoding.

Question 2

What’s the difference between a codec and a format?

Accepted Answer

A format (e.g., .mp4, .mov) is the container for your video, while a codec (e.g., H.264, HEVC) compresses and decompresses the video/audio data inside it. You need both to be supported by your player or platform.

Question 3

How do I fix codec not supported errors?

Accepted Answer

Install a reliable codec pack (like K-Lite), use a media player with built-in codecs (like VLC), or convert the video to a more common codec/format using software like HandBrake.

Question 4

Why does my video look fine on my computer but won’t upload properly to YouTube/Instagram?

Accepted Answer

Social platforms have specific requirements for file size, resolution, aspect ratio, and codec. Re-encode your video to match those specs—usually MP4 (H.264) with proper resolution and bitrate settings works best.

Question 5

Can I repair a corrupted video file?

Accepted Answer

Sometimes. First, try re-downloading or re-exporting the file. If that fails, you can try video repair tools (e.g., Stellar Repair for Video or VLC’s repair feature for AVI files), but success isn’t guaranteed.

Video file not supported

Common Video Errors Explained (and How to Fix Them)